Reservation Terms and Conditions
The receipt of your deposit and/or final payment will indicate
that you and your travel agent (when applicable) have read these
Terms and Conditions, and that you (and your agent) have accepted
them.
The Terms and Conditions below form the basis of the contractual
relationship between Great Wall Adventure Club (aka GWAC) and its clients. It is extremely
important that our clients understand and accept these Terms and
Conditions as well as all web contents.
Payment
Deposit & Final payment
A deposit which is equal to 15% of the total tour cost is required
at the time of booking. The full &/or final payment is required 30
days before departure for your China tour. Should the tour booked
within 30 days before departure for your China tour, full payment is
required.
Methods of Payment
We are now able to offer 3 methods of Payment:
- Visa or Master Card secure online payment via PayPal.
- Visa or Master Card by fax
- Wire transfer.
Cash payment, travelers' check and company check is applicable
upon special request, but personal checks cannot be accepted.
Disclaimer of Difference Caused by Exchange Rate
(For clients who make payment by credit card only).
GWAC will draw USA and Chinese currency (RMB) from your credit
card. The Credit Card Company or Bank will convert this amount to
the currency that is normally shown on your credit card.
GWAC converts Chinese RMB to US Dollars at a rate of
RMB 6.8 = US$1 for our quotations but must charge your credit card
in Chinese currency (RMB). Banks and Credit Card companies may use
rate that are less favorable to you than our rate. Here is an
example:-
GWAC quotes RMB680 for travel and this equates to US$100
exchange rate RMB6.8 = US$1 in our quotation. Banks and credit card
companies will usually use a rate that enables them to make a profit
on the exchange transaction. An example of this would be that they
use an exchange of RMB6.74= US$1. This will mean that RMB680 equates
to US$100.68 and they will charge $100.68 to your credit card. The
difference of $0.78 is the profit that has been made by the bank or
credit card. GWAC has no way to alter this situation and
we get no benefit from the difference appearing on your credit
card.
- The Chinese currency is currently fixed to the
value of the US Dollar, so as the value of US Dollar changes on
international currency market, the relationship between the
Chinese Renminbi and the US Dollar remain the same. Some countries
say that this does not give a true indication of the strength of
the Chinese currency internationally and there is pressure on
China to change the current relationship to the US Dollar.
- GWAC Travel currently quotes tour
prices in US Dollars on our web site to give you an idea of the
tour cost and quote in RMB to you at the time when you are making
bookings.
1. Should a revaluation of the Chinese Renminbi occur, GWAC Travel will honor all quotations for tours that have
been fully paid at the time of the revaluation.
2. Customers who have not paid for their tour in full at the time
of any revaluation will be required to pay the difference between
the old and new price calculated in Renminbi. GWAC
will never charge more that our quotation that has been accepted
by you, our client.
Cancellation Refunds
We would deeply regret your decision to cancel your trip to
China, however we realize that there are many valid reasons that
this can happen.
In the event of cancellation we will refund any payment made to
GWAC (less any cancellation fee that is applicable)
within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
- Cancellation received more than 30 days before
departure: 10 % of tour price, but may be applied for your next
trip within 18 months.
No-show travelers will be charged 100% of the tour price full
cost of Yangtze River Cruise if applicable
After the trip has commenced, we are unable to refund any amount
for unused services due to your early departure, late arrival, or
missed days on tours.
Alteration of Itinerary
Alternations to
your itinerary before the booking are happily processed free of
charge. Alterations after payment of the deposit will attract a fee
of $25.00 per request. All expenses incurred by
GWAC Travel in alteration of the booking are the
responsibility of the customer. This includes all fees and charges
levied by third parties such as cruise operators, airlines and
hotels.
Travel Documentation
All clients must be in possession of a valid passport and
necessary visas or permits at the commencement of travel. All such
documentation is the sole responsibility of the client. Your travel
advisor may assist you in applying for the necessary travel
documentation upon request. GWAC accepts no
responsibility or liability whatsoever for the failure of clients to
obtain appropriate documentation.
Health Requirements
Clients should take into account all international travel risks
and familiarize themselves with health requirements applicable to
the areas they intend to visit. The client is solely responsible for
checking the safety and security conditions, vaccination, and other
health requirements of governments in countries visited or
transited. Travelers to Tibet are required to provide a doctor's
certificate stating that the he/she is fit to travel and his/her
blood pressure and heart condition are normal. This is a necessary
requirement because of the possible effects that the very high
altitude may have on certain people.
Luggage Allowance
In accordance with regulations of the General Administration of
Civil Aviation of China, the free baggage allowance within China is
20kg for the economy class, 30kg for the business class, and 40kg
for the first class, plus limited carry-on luggage. Excess baggage
charges are the sole responsibility of the client. Regulations
within China specify that all suitcases must have a locking device
attached. Failure to follow this regulation may result in refusal by
airport staff to load suitcases onto the aircraft. For more details,
please refer to the individual airline policies.
Insurance
GWAC tour packages include China Life Tourist
Accident/Casualty Insurance up to a maximum of $29,000 provided free
of charge as part of our package. We still highly recommend that you
purchase full coverage travel insurance from you country of origin.
Insurance provided by GWAC is not applicable where only
hotel or flight booking are purchased through GWAC.
Complaints and Claims
Shall you feel unsatisfied with any service GWAC has provided, please notify your local tour guide or your
travel advisor to avoid the potential for similar problems happening
again during your trip.
In the event of a complaint or claim for compensation, you must
inform us by email, regular mail, or facsimile in writing within 15
days from the end of your tour. Relevant receipts and substantiating
evidence must be attached to the letter of claim. GWAC
will not be liable for any claims made later than 15 days after the
completion of your tour.
Communications
You can contact GWAC via the web form from
www.chinahighlights.com, email, fax, or phone.
If for any reason, you fail to receive any reply from GWAC in regard of your tour status within 48 hours from the
time you submitted the request for booking, modifying, or canceling
a tour, please contact GWAC customer service center
immediately to ensure that we are able to deal with your enquiry
under the terms of our Terms and Conditions.
Liability & Responsibility
GWAC shall not be liable for any loss,
injury, or damage to person, property, alteration of itineraries or
cancellation in part or in full, caused by climatic conditions, sea
fire, breakdown of machinery or equipment, acts of government or
other authorities, wars whether or not declared, civil disturbances,
strikes, riots, thefts, epidemics, quarantines, medical or customs
regulations, terrorist activities, or any other actions, omissions
or conditions beyond GWAC's control. Neither GWAC nor any of its affiliates or subsidiaries shall be or
become liable or responsible for any additional expenses of
liability sustained or incurred by the tour member as a result of
any of the aforementioned causes.
GWAC shall not be responsible for any
wrongful or negligent acts, omissions, change of itinerary,
cancellation or the failure of any equipment operated by any
suppliers such as transportation carriers, cruise, and hotels, or
any other party not directly owned or controlled by GWAC.
GWAC is not responsible for a client�s
failure to comply with customs regulations.
GWAC is not responsible for the theft or
lost of any customer�s valuables or items of personal property due
to the negligence of the customer.
GWAC reserves the right to substitute
hotels, flights, or cruise ships, to alter itineraries, or to cancel
the tour prior to departure. If GWAC has cancelled any
tour prior to the commencement of the tour, GWAC is
liable for a full refund of the money received by GWAC.
Many of GWAC tour packages include
activities which require care attention. Such activities include
boarding and going ashore from boats, climbing hills and entering
and exiting tombs and caves etc. You will receive help and advice
from our representatives but all activities are undertaken at your
own risk. GWAC, its employees and agents cannot be
responsible for any action or event that occurs after its said
employees and agents have exercised their duty and taken the
necessary care.
GWAC reserves the right to modify or
rescind the terms and conditions in whole, or in part at any time
with or without notice.
- Top
|
