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Service Evaluation Form
-- Just try to hear the true words from you ...

 

 

Dear valued customer and club member:

 

Thanks so much for touring with the Great Wall Adventure Club!
In an ongoing effort to improve our quality continuously, we'd like spend you a few minutes to complete this evaluation. Your response and comments are extremely valuable to us. We appreciate your feedback!

 

Your first name:    Your last name:
Email address:   
Phone number:  
Citizen of:           

 

Part 1: Program Evaluation

 

1. Which tour did you take?
 

2. When did you take the tour? (Month/Day/Year)

3. Who was/were your guide(s)? (Please use comma between names)

4. Did you receive sufficient information regarding your tour before going? 
Yes No.

5. Did the tour interest you?Yes No.

6. Would you recommend this tour to your friends?Yes No.

 

Part 2: Tour Guide and Driver

 

1. Was your guide knowledgeable overall?Yes No.

2. Did your guide take care of you well?Yes No.

3. How would you evaluate your guide's English proficiency? 
Very good Good Fair Poor

4. Where there any problems with the driver?
Yes No

5. How did you like the vehicle used? Very good Good Average Poor

 

Part 3: Impression

 

Your overall rating of this tour (5 for the best):  5 4 3 2 1

 

Your suggestions or comments:

 We would appreciate to hear some details that are not covered by the above choices and your advice on where we need to improve, if you have a little more time. 


   





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