Process map
Planning your visit
What to know
Locate the documents for your policy
Use the wording and contact details issued with the policy you are considering or have purchased. A general reference to Travel Guard does not establish the terms of a particular plan, and this tour website does not replace the insurer’s documents.
Provide the itinerary when asking questions
Your China program may include transport connections, walking days, camping or accommodation in several locations. Give the insurer the relevant itinerary and explain the activities you expect to undertake. Ask the provider to clarify exclusions or conditions that you do not understand.
Keep insurance and tour records together
Save the policy number, assistance contacts, accepted tour proposal and relevant receipts in an accessible place. These records describe different parts of the journey: the tour proposal sets out travel services, while the insurance documents state the policy terms.
Contact the right team
For a change to your tour, speak with our operations team using the booking contacts. For a question about cover, assistance or a claim, use the provider contacts in your policy. We can supply information about the travel services booked through us, but an insurer determines how a policy applies.
Planning your visit
Policy availability, cover and assistance depend on the individual plan. Confirm these details directly with the insurer using the contacts in your documents.
