Process map
Planning your visit
What to know
Begin with your itinerary
A city break, a long Great Wall trek and an overnight camping trip can involve different activities and levels of exertion. Use your proposed route, travel dates and prepaid costs when comparing policies so the insurer can address the relevant details.
Read the policy, not just the summary
Cancellation, interruption, medical assistance and evacuation are separate provisions with their own limits and conditions. Review the full wording and ask the insurer to explain anything unclear. In particular, describe the walking, camping or other outdoor activities in your trip and check how the policy treats them.
Keep the responsibilities clear
Tour arrangements and insurance cover are not the same service. Do not assume that booking a tour automatically provides the protection you need, or that every reason for changing a trip will be covered. The insurer determines eligibility and claims under the policy terms.
Carry the documents you may need
Keep your policy number, assistance contact information and relevant receipts accessible during the journey. Save a copy that can be reached if your phone is unavailable. The booking itinerary is useful when explaining your planned activities to the insurer or describing a change during travel.
Our team can provide the details of the booked tour for your records. Questions about coverage, exclusions and claims should be directed to the insurer.
Planning your visit
Confirm insurance directly with the provider before relying on cover. No specific benefit, eligibility or claim outcome is promised by this page.
